MBMC Student and Faculty Orientation

We are delighted to host students for clinical experiences. We hope your experiences enhance your education and growth as a future healthcare provider.

Since 1911, Mississippi Baptist Medical Center has served Mississippi as a Christian-based, non-profit comprehensive medical center. At Mississippi Baptist Medical Center-Jackson, we take pride in being more than just a hospital: we are Jackson's first hospital. From our beginning in 1911 in an eight-room wooden frame home, we have grown to a hospital licensed for more than 600 beds - the largest private hospital in the state.

Mission Statement

In keeping with the three-fold ministry of Christ — Healing, Preaching and Teaching — Baptist Memorial Health Care is committed to providing quality health care.

Vision Statement

To create an expert system of care in the Mid-South where love abounds so that God can do the impossible.

Values

  • Compassionate care and service
  • Teamwork and trust
  • Innovation and excellence
  • Respect for the individual and the value of diversity

Service First

Service First is defined as the delivery of the best possible experience so that patients will recommend us to their family and friends. Throughout Mississippi Baptist Medical Center, we strive to always deliver the best possible care and anything less is a failing grade for us. The Baptist Standards of Performance are expected behaviors that all staff agree to model and champion in our organization. These behaviors generate a culture of excellence, driven to provide the highest quality, and best patient experience in the region. By modeling these behaviors, we ensure our patients receives our very best and they will definitely recommend Baptist to their family and friends. These Standards of Performance represent our PATH to Service First behaviors. Please engage yourself in your surroundings and be mindful of the following guidelines.

P – POSITIVE ATTITUDE

I understand the precious responsibility I have in helping people whose lives are interrupted with illness or injury. I recognize my attitude is a critical healing component to our patients and their loved ones dealing with pain, anxiety and fear.

  • I strive to always exhibit a compassionate and positive attitude towards patients, visitors and coworkers. I greet people with a smile and introduce myself.
  • I acknowledge a patient or visitors presence immediately.
  • I answer telephone calls promptly and in a pleasant tone while identifying my department and giving my name.

A – ACTS AND COMMUNICATES RESPECTFULLY

I express myself in a clear, compassionate and effective manner.

  • I strive to always communicate well and support nurses, doctors and other caregivers in their communication with our patients.
  • I maintain and enhance dignity. I strive to always treat people with courtesy and respect.
  • I actively listen, facilitate clarification and respond with empathy. I strive to always listen carefully to patients, visitors and fellow caregivers.
  • I strive to always explain things in a way patient and visitors can understand. I avoid using confusing medical jargon and acronyms with patients.
  • I always respect patient privacy by keeping information confidential. I never discuss patients and their care in public areas. I knock before entering a patient's room and close curtains or doors during exams and procedures for their privacy.

T – TIMELY RESPONSE

I respond in a prompt and productive manner to the needs of patients, visitors and my fellow caregivers.

  • I strive to always provide help to patients as soon as they want it by responding to call lights promptly, assisting my fellow caregivers in responding if they are delayed, and by assisting patients with their personal needs such as bathroom or bedpan assistance.
  • I anticipate patient and other customer needs and take ownership in addressing them to their satisfaction. Never say, "That's not my job" or "I am just a student here." An appropriate answer would be, "I don't know the answer to that, but I will be glad to go and ask for you."
  • I keep people informed and explain any delays in a professional and caring manner that reduces the patient's anxiety and fear.

H – HIGHEST PROFESSIONAL STANDARDS

I promote a clean and safe environment by taking prompt action to maintain our high standards. I model proper personal hygiene and wash my hands appropriately.

  • I pick up litter and dispose of it properly. I call housekeeping for major problems.
  • I notify and make sure housekeeping responds promptly to patient and visitor needs. I strive to always ensure patient rooms and bathrooms are kept clean.
  • I model proper personal hygiene and maintain a well-groomed, professional appearance.
  • I practice and promote cleanliness and maintain a safe, sanitary patient care environment. I wash my hands appropriately and strive to always wash my hands before entering and leaving a patient's room.

Even though you are new to our campus, when you are interacting with others you represent Baptist. When you give your very best to those you serve, you can feel good about the work you do and the importance of your role in providing the best possible experience. That is what our patients, families and guests want as well – our very best.

HIPAA - Health Insurance Portability & Accountability Act

Certain laws and regulations require that practitioners and health plans maintain the privacy of health information. One of the fundamental principles is that access to patient information is limited by the "need to know" rule, which is defined as those individuals that are directly associated with the patient's care. Baptist takes HIPAA regulations very seriously. This law impacts students in the following ways:

  • Patient records may not be photocopied or printed from a computer terminal for personal use (i.e. writing care plans or other papers).
  • Students must not release any patient information independently.
  • Any request for patient information should be directed to your preceptor or nurse assigned to your patient.
  • You cannot talk about your patients to anyone other than those who "need to know."
  • Violations of HIPAA may result in termination of the student experience.

A signed HIPAA statement of confidentiality is required of all students before any clinical experiences. This form should be printed, signed and will be kept at your respective school by the instructors.

ADDITIONAL STEPS TO PROTECT A PATIENT'S PRIVACY

  • Knock before entering a patient's room
  • Close room doors when discussing treatments and administering procedures.
  • AVOID discussions about patients in public areas such as the cafeteria lines, halls and elevators.
  • Safeguard medical records by not leaving the record unattended in an area where the public can view or access the record.
  • If you have logged into a computer system to view or enter data into the medical record, make sure you log off once you are finished.

Any patient-identification information is discarded only in the large gray shred boxes on each unit. An exception might be if it is an empty IV Bag in the patient's room, that has the patient's name on it, you may mark through the identifying information with a black marker and dispose in the regular trash.

Professional Image

GOAL

To create and present a professional image that helps our patients, members and customers feel safe, confident and comfortable when they interact with any Baptist employee or student.

PERSONAL IDENTIFICATION

While on campus your school name badge must be worn in a visible location on the upper torso at all times.

PERSONAL APPEARANCE

Employees/Instructors/Students are expected to practice personal hygiene such as being neatly groomed and free of body odor or strong perfume/cologne that might interfere with those who are ill or allergic to such odors or fragrances. Hairstyles are to be conservative, clean and neat, and should not inadvertently make contact with patients or customers. NO artificial nails or extenders are allowed. Natural fingernails are to be clean, conservative, and no more than ¼ inch in length. Tattoos should not be visible. Cover tattoos with clothing or a bandage.

JEWELRY

Visible body piercing is not permitted except for piercing of the ears. Earrings must be conservative and limited to two per ear. Men may not wear earrings on campus.

CLOTHING/UNIFORMS

Follow your school uniform policy. Unacceptable clothing includes blue-denim jeans, leggings, shorts, mini-skirts, T-shirts with logos or silk screens, tight, or low cut clothing. Shoes should be selected with a concern for safety and comfort, noise level and a professional appearance. Flip-Flop type shoes are not acceptable. The dress code applies to any time on campus for school purposes.

CELL PHONES

Use of a cell phone is not allowed in patient care areas or where the public can see you.

Covid-19 Guidelines

The COVID-19 pandemic is challenging the healthcare system and requiring thoughtful changes to services, models, and collaboration.  Thank you for your patience during this unprecedented time as we work together to ensure the safety of our patients, staff, students, instructors, and communities.

Prerequisites

  • By October 31, 2021 all students and instructors are required to provide proof of completed Covid vaccination.     
    • Covid vaccines include the Pfizer, Moderna, or Johnson & Johnson
  • COVID Education

The school will provide coronavirus disease 2021 basics to students and instructors prior to resuming clinical experiences.  The school will keep records of the education on Covid-19. Educational resources are available on the Centers for Disease Control and Prevention (CDC) website. https://www.cdc.gov/coronavirus/2019-ncov/hcp/infection-control.html

Strict adherence to appropriate Personal Protective Equipment (PPE), handwashing, and social distancing must be emphasized.  The requirements for exact PPE are fluid, so check with your clinical area for the latest guidelines.  It is recommended that students purchase their own personal eye shields such as goggles or safety glasses with side protection as part of their clinical preparation/uniform.

The school will provide at minimal the following education to students and instructors.  Educational resources are available on the CDC website listed above.

  • Basic Covid Education
  • Personal Protective Equipment including Donning & Doffing
    • The Baptist standard for donning PPE is the CDC “Sequence for Putting on Personal Protective Equipment (PPE)"; and the Baptist standard for doffing is CDC Example 2 “How to Safely Remove Personal Protective Equipment”.
  • Hand hygiene
    • Performing hand hygiene is imperative for the health and safety of our patients, staff, students, instructors and communities.  During the coronavirus disease 19 (COVID-19) pandemic, keeping hands clean is especially important to help prevent the virus from spreading.  The Baptist hand hygiene standard is the CDC 6 step “Clean Hands Save Lives”.
  • Social Distancing

Specific areas to be mindful of during clinical experiences include:

  • Conference rooms –avoid gathering in groups and must maintain social distancing
  • Break rooms – avoid taking breaks or eating lunch as a group; must maintain social distancing
  • Central station/common area – avoid gathering in groups; must maintain social distancing
  • Elevators – avoid riding the elevators in large groups; must maintain social distancing

On The First Day of Clinical Experience

Baptist cares about the health and well-being of all our patients, employees, and community.  Upon entering the facility every person is asked to use sanitizer, apply our hospital grade surgical masks, and read posted signs, which asks if the person has recently developed any of the following COVID-19 symptoms:

  • Cough
  • Shortness of breath or difficulty breathing
  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

If any of these symptoms are present, do not enter the building and report to your instructors or school as indicated.

Student, Faculty and Staff Roles and Responsibilities

It is imperative to have open and clear communication between the staff, student and faculty. There is a chain of command for each unit. The typical chain of command begins with the nurse assigned to the patient. If there is still cause for concern regarding a patient, family or staff member, then the charge nurse needs to be notified. If there is still cause for concern, the Nurse Manager is notified if available. If the Nurse Manager is not available each area has an assigned Clinical Director. The Chief Nursing Officer, Brenda Howie is the next level in the chain of command. If you have any questions regarding the chain of command, contact Nursing Administration at 601-968-1020.

Staff retain responsibility for patient care, recognizing that students will not replace Baptist staff or give service to patients apart from their educational level. Staff will initiate frequent communication with students/faculty regarding the care for the assigned patient(s).

STUDENTS/FACULTY

  • Will adhere to general rules, polices and regulations of Baptist.
  • Work in collaboration with staff members who retain responsibility for the patient.
  • Keep staff informed of a patient's status and immediately inform the patient care provider of significant changes in a patient's condition.
  • Students will respectfully support the patient's rights and will inform the nurse immediately whenever a patient requests the student not participate in their care.
  • Students must inform the assigned nurse when leaving the unit on a break.
  • Students will give a verbal summary of their care to the assigned nurse before leaving the unit.
  • Students will work within their level of education and skill, seeking direction and validation from the staff or his/her instructor. If the student is not able to competently perform the skills assigned, he/she must inform the nurse. Seek guidance as needed to perform skills.
  • Students/Faculty will utilize the materials and/or orientations provided to become knowledgeable of facility guidelines, and ask questions when clarification or more information is needed.
  • Illness or Injury while on campus: Baptist Health Systems will provide immediate first aid for work related injuries or illnesses such as needle sticks to students. The cost of immediate first aid will be billed to the student's insurance carrier, but the student shall assume the responsibility for payment for such charges.

Pain Management

STATEMENT OF PAIN MANAGEMENT

All patients have a Right to Pain Relief.

HEALTH CARE PROVIDERS SHOULD

  • Inform patients at their initial assessment that relief of pain is an important part of their care.
  • Respond quickly to reports of pain.
  • Believe the pain described by the patient.

PAIN ASSESSMENTS, REASSESSMENTS

  • Use approved pain scales to measure pain and to document. For awake and alert adults it is usually appropriate to use a pain scale of 1-10. Please see policy on Pain Management for more details and ask your instructor for assistance.
  • Are done on admission.
  • With initial shift assessment (at least every 8 hours).
  • Patients with patient controlled analgesia (PCA) pumps should have pain and sedation assessed and documented minimally every 4 hours.
  • After any known pain producing event.
  • With each new report of pain.
  • After each pain management intervention, once sufficient time has lapsed for the treatment to reach peak effect.
  • It is very important to "close the loop" of documentation: Assessment - then Intervention –Reassessment –Documentation of response.

PAIN MEDICATION

Range Orders: The dose and/or dosing interval of a range order will be interpreted as the lowest dose at the shortest dosing interval. If the desired effect has not been achieved and no adverse reactions have been observed, the dose may be increased to the highest dose.

Requirements Prior to Clinical Experiences

Prior to student experiences, this orientation is required for Instructors, Nursing Students, Respiratory Therapy Students, Physical Therapy Students, and any other students who come to Baptist for clinical experiences or observation. Students/Instructors will utilize the materials and/or orientations provided to become knowledgeable of facility guidelines, and ask questions when clarification or more information is needed.

Note: For Nursing instructors and students, please review the resources page for education on the new IV pumps needed before clinical.

**Due to the COVID pandemic, our shadowing program is on hold until further notice. We will update as changes occur. Feel free to contact the Education Resource Center (ERC) at 601-968-4186 for any questions.

Read carefully the online orientation material and print a copy for reference material, as needed. Students and Instructors are responsible for the content.

Each department or discipline at MBMC is responsible for coordinating clinical experiences in their respective areas. Please contact that area for questions. However, the Education Department is also available as a resource.

To reserve a post-conference room, please email educationcenter@bmhcc.org.

Documents

  1. Instructors will complete the Student and Instructor Orientation Requirements Checklist.
  2. All students and instructors are required to provide proof of completed Covid vaccination.
  3. All students and instructors are required to provide a flu vaccination form.
  4. After finishing the online orientation, the student and instructor should complete the three Signature pages. The student and instructor should read, print and sign these pages, and give the originals to their instructor to be placed in their school file.
    • Instructors/designees are to send a copy to the respective MBMC contact coordinating the clinical experiences at least one week prior to arrival on campus. 
    • Please turn in the entire clinical group’s forms at the same time.  The EPIC user ID is not released until all forms and requirements are submitted. If all required forms are not received the clinical experience cannot take place.
  5. Instructors must complete the On-Line Student Roster Form for all clinical experiences. Complete it in its entirety prior to submission and send to onlineformsedu@bmhcc.org at least 14 days prior to starting clinicals. The form is sent directly to the administrative assistants at Baptist to create, or check for activation, the student’s/instructor’s 6 digit number. It is very important that the social security number and middle name are filled in. Confidentiality is ensured.

Electronic Health Record – Documentation

The electronic charting system is called EPIC and all units use the system. Students are required to attend an official EPIC class, and are expected to document in the method used on each unit. Instructors are to review the documentation of a student for accuracy and co-sign.

Depending on occupation, not all students may be required to train in our electronic health record, EPIC. Please check with the respective discipline to see, if EPIC training is required for your area.

  • Clinical Instructors must be trained in Epic.
    The expectation is for faculty of student groups to have a credentialed trainer (CT) to teach their clinical students the required programs in a classroom setting on our campus. If more information is needed on how to become a CT, please reach out to the Education Resource Center at 601-968-4186.
  • Classroom Reservations
    Reservations for computer classrooms must be made 14 days in advance of the needed date. Please suggest more than one date for training, because space is very limited. Email educationcenter@bmhcc.org to reserve a computer lab for EPIC training or classrooms for post conference if needed.
  • Logins and Passwords:
    • After successful completion of the training, in class, the student will submit a sign on request through Baptist OneCare on the intranet. Click here for information on the EPIC Electronic request submission process.
    • Once access has been obtained, which may take up to 24-48 hours, the student/faculty must change the generic password to a confidential password. 
    • Access to document in the EHR is assigned per semester and ends with the clinical end date, however when a Student Roster is completed in future semesters, the logins and passwords are reset (another class is not required). For returning students a new online submission is not necessary, please just send the roster to the respective department coordinating the clinical and they will send it to corporate for an activation check.
    • Please call the help desk at extension 8888 (from any internal phone), if you or your group is having difficulty with logins.
    • Student and Faculty, who are also employees of the medical center, must use a sign-on that is set up specifically for the clinical rotation. These students or faculty must not use their employee sign-on during their clinical rotation.

A student is NOT allowed to chart under the instructor or anyone else's login and password.

New Faculty Instructions

Welcome to Baptist! We are delighted to host you and your students for clinical experiences on our campus. If there is anything that we can do to assist you, please feel free to contact the Education Resource Center (ERC) at 601-968-4186. The ERC department is located on the Lower Level of the main hospital, near the service elevators.

There are several steps for a faculty that is new to our facility. It is required to have these things done prior to your first day of clinical. We appreciate your assistance. See the following information:

  1. Call 601-968-1296 to set up a time during business hours for you to go to our Human Resource Department (HR) and have an ID badge made with your picture. HR is located on the second floor of the Medical Arts West Building adjoined to the parking garage.
  2. Stop by the Security Department Office on the Lower Level, after you have obtained your badge, and fill out a "Security Card" with your badge information, car tag identification, make and model of your car. This is required before allowing access to our medication rooms and to receive a parking decal.
  3. Please come to the Education Resource Center for a form that allows access to the automated dispensing units for medications. It needs to be signed by the ERC department and given to pharmacy. 

Thank you, and we look forward to working with you!

For questions, contact the Education Resource Center at educationcenter@bmhcc.org / 601-968-4186, or the respective coordinating staff at MBMC.